Refund Policy

Introduction

At DAWNGRID, we are committed to providing our customers with the highest quality service. If you are not entirely satisfied with your purchase, we are here to help.

Refund Process

You have 30 calendar days to request a refund from the date of purchase. To initiate a refund, please contact our support team at [email protected].

Eligibility for Refunds

Refunds are only applicable to services that are unused or experiencing technical issues. Proof of purchase is required for processing a refund.

Non-Refundable Items

• Digital downloads
• Services already rendered

Processing Time

Once we receive your refund request, we will inspect it and notify you on the status. If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact us at [email protected].